Help with your MulkiVal account, valuations and data.
Email support@mulkival.com and we will reply as soon as we can.
We do not publish a general support response time.
To help us answer quickly, please include the email address on your account, what you were trying to do, and the approximate time it happened. Never send us your password.
A new account receives one complimentary valuation, which expires 7 days after the account is created. It is used only when a valuation successfully completes.
No. If MulkiVal declines to produce an estimate — because the property is outside a supported area or segment, or because there is not enough evidence to give a reliable answer — your complimentary valuation is not consumed. The same applies if the request fails with an error.
Paid valuations are not available for purchase yet. Rather than show you a checkout that cannot complete, the app tells you purchasing is unavailable. We will announce it here when this changes.
It helps us measure how our estimates compare against owner expectations. Your figure is recorded as your own unverified estimate and is never given to the valuation model — it cannot move your result up or down.
Photographs support the property evidence attached to a valuation or a listing. They are optional to the extent the flow allows, and you choose each image you upload. Automated analysis of photographs is currently disabled. See the Privacy Policy.
Only the photographs you pick, or a photo you take in the moment. MulkiVal does not browse your library in the background and does not read other files on your device.
Use "Forgot password" on the sign-in screen. If a reset email does not arrive, contact support@mulkival.com. Do not send your password or a sign-in code.
Sign in and use the data export in account settings. It returns your account details, listings, image validation records, billing records, expected-value entries, and session and audit metadata.
In the app, open Settings → Account → Delete account. If you can no longer sign in or have removed the app, use the public account deletion page to contact support. See the Privacy Policy for exactly what is deleted and what is retained.
No. MulkiVal produces automated statistical estimates for information and decision support. For any binding decision — lending, collateral, court, tax or insurance — engage a licensed valuer. See the Terms of Service.
If you believe you have found a security vulnerability, please report it to support@mulkival.com rather than filing it publicly. We will acknowledge your report and keep you updated.
For access, correction, deletion, objection or portability requests, contact support@mulkival.com.